{"id":1887,"date":"2025-06-02T12:54:26","date_gmt":"2025-06-02T12:54:26","guid":{"rendered":"https:\/\/www.synaptique.com\/?p=1887"},"modified":"2025-06-02T12:54:26","modified_gmt":"2025-06-02T12:54:26","slug":"what-kpis-and-dashboards-can-you-expect-from-a-mobile-money-transactions-monitoring-solution-like-s-one-mfs","status":"publish","type":"post","link":"https:\/\/www.synaptique.com\/fr\/what-kpis-and-dashboards-can-you-expect-from-a-mobile-money-transactions-monitoring-solution-like-s-one-mfs\/","title":{"rendered":"What KPIs and Dashboards Can You Expect from a Mobile Money Transactions Monitoring Solution like S-ONE MFS?"},"content":{"rendered":"<h1><span style=\"font-weight: 400;\">What KPIs and Dashboards Can You Expect from a Mobile Money Transactions Monitoring Solution like S-ONE MFS?<\/span><\/h1>\n<p>With the rapid rise of Mobile Money services, telecom operators must ensure the integrity, performance, and reliability of mobile transactions. In this context, a dedicated monitoring solution for mobile financial transactions is essential to quickly detect anomalies and optimize revenue. Discover how <strong data-start=\"332\" data-end=\"345\">S-ONE MFS<\/strong>, Synaptique\u2019s Mobile Financial Services monitoring platform, provides dashboards and key performance indicators (KPIs) that help operations, finance, and commercial teams make faster, more informed decisions.<\/p>\n<h2><b>What is S-ONE MFS and How Can It Support Mobile Money Monitoring?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">S-ONE MFS is Synaptique&#8217;s advanced Mobile Financial Services (MFS) monitoring solution designed for telecom operators. With the rapid rise of mobile money usage across emerging and mature markets, ensuring the integrity, performance, and reliability of mobile money transactions is a growing necessity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S-ONE MFS provides real-time and historical data visualization, empowering telecom operators with actionable insights across mobile money activities, including peer-to-peer transfers, bill payments, airtime top-ups, merchant transactions, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While S-ONE MFS focuses on operational performance and transaction intelligence, it does not include anti-money laundering (AML) or counter-terrorism financing (CTF) functionalities. Instead, it serves as a powerful observability tool, offering robust analytics, automated alerts, and business intelligence dashboards for revenue assurance and service optimization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a complete overview of the features and benefits, you can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\"><b><a href=\"https:\/\/www.synaptique.com\/brochure\/brochure-s-one-mfs\/\">Download the Brochure<\/a> <\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-size: 14pt; font-family: arial, helvetica, sans-serif;\"><a href=\"https:\/\/us.bigin.online\/org881318679\/bookings\/book-a-call-with-synaptique\"><b>Book a Call<\/b><\/a><span style=\"font-weight: 400;\">\u00a0with our team to see the platform in action<\/span><\/span><\/li>\n<\/ul>\n<h2><b>What KPIs Can S-ONE MFS Track?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">S-ONE MFS provides a rich set of Key Performance Indicators (KPIs) that give telecom operators granular visibility into their mobile money services. Here are the core KPIs the platform can monitor:<\/span><\/p>\n<h3><b>Total Transactions<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracks the number of transactions processed within specific intervals (daily, weekly, monthly).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Helps quantify service usage and growth trends.<\/span><\/li>\n<\/ul>\n<h3><b>Transaction Success Rate<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measures the percentage of successful transactions compared to those that fail.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Useful for identifying service reliability and technical issues.<\/span><\/li>\n<\/ul>\n<h3><b>Average Transaction Value<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Calculates the average value of all completed transactions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offers insight into user spending behaviors and service value.<\/span><\/li>\n<\/ul>\n<h3><b>Transaction Volume by Channel<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Breaks down transaction data by access channel (e.g., mobile app, USSD, SMS).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reveals user preferences and highlights underperforming channels.<\/span><\/li>\n<\/ul>\n<h3><b>Processing Time<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitors the average duration for transaction processing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifies bottlenecks and areas requiring performance optimization.<\/span><\/li>\n<\/ul>\n<h3><b>Error\/Failure Rates<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reports on the frequency of failed transactions caused by system errors or technical issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Crucial for proactive incident management.<\/span><\/li>\n<\/ul>\n<h3><b>User Activity Metrics<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracks usage frequency, average transactions per user, and wallet activity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supports customer engagement analysis and service optimization.<\/span><\/li>\n<\/ul>\n<h3><b>Alert Counts<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitors the number of system-generated alerts due to anomalies or outliers in transactional behavior.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables rapid response to irregular patterns.<\/span><\/li>\n<\/ul>\n<h3><b>System Availability \/ Uptime<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measures platform uptime to ensure reliability and consistent user access.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integral for SLA compliance and user satisfaction.<\/span><\/li>\n<\/ul>\n<h2><strong>How Are Dashboards Structured in S-ONE MFS?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The dashboards in S-ONE MFS are fully customizable and built using intuitive data visualization tools. They are designed for different operational teams including network operations, finance, and customer service. Dashboards include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Operational Monitoring Dashboards<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Live views of transaction counts and success rates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Alerts for service degradation or outages<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Revenue Insights Dashboards<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Visual breakdown of revenue per service type<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Profitability of agent networks<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Usage &amp; Adoption Dashboards<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Geographic spread of mobile money usage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Service adoption rates per user segment<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Anomaly Detection Dashboards<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Heatmaps and graphs showing abnormal patterns<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Filters to investigate specific MSISDNs, transaction types, or service periods<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><b>How Does S-ONE MFS Help Telecom Operators Make Faster, Smarter Decisions?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">S-ONE MFS provides:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Real-time alerts<\/b><span style=\"font-weight: 400;\"> on transaction failures or volume spikes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Historical analysis<\/b><span style=\"font-weight: 400;\"> to identify trends and performance issues over time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Segmented insights<\/b><span style=\"font-weight: 400;\"> to tailor service offerings by user behavior or region<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Exportable reports<\/b><span style=\"font-weight: 400;\"> for management, technical teams, or external partners<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This actionable intelligence allows telecom operators to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure higher uptime and service continuity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve customer experience by identifying issues quickly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optimize agent network coverage and liquidity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand user behavior and introduce new services strategically<\/span><\/li>\n<\/ul>\n<h2><b>Why Is S-ONE MFS a Strategic Tool for Telecom Operators?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Unlike banking-centric monitoring tools, S-ONE MFS is developed with telecom operators in mind. It integrates seamlessly with mobile network systems and provides:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Minimal deployment time with flexible APIs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalability to match transaction growth<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telecom-grade security and data management<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Moreover, operators can prioritize customer experience and revenue tracking without navigating complex regulatory compliance requirements tied to AML or CTF tools.<\/span><\/p>\n<h3><b>Want to See S-ONE MFS in Action?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Our team is happy to show you how S-ONE MFS can be tailored to your needs:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>[Download the Brochure]<\/b><span style=\"font-weight: 400;\"> for an in-depth view of features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>[Book a Call]<\/b><span style=\"font-weight: 400;\"> to schedule a personalized demo with one of our experts<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Make mobile money monitoring smarter, faster, and operator-focused with S-ONE MFS.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Discover how S-ONE MFS, Synaptique\u2019s Mobile Financial Services monitoring platform, provides dashboards and key performance indicators (KPIs) that help operations, finance, and commercial teams make faster, more informed decisions.<\/p>","protected":false},"author":1,"featured_media":1893,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[56,16,55,54],"class_list":["post-1887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-money","tag-kpi","tag-mobile-money","tag-mobile-money-monitoring","tag-momo-dashbords"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What KPIs and Dashboards Can You Expect from a Mobile Money Transactions Monitoring Solution like S-ONE MFS? - Synaptique<\/title>\n<meta name=\"description\" content=\"How S-ONE MFS, Mobile Financial Services monitoring platform, provides dashboards and (KPIs) that help operators make faster decisions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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